IT Field Technician wanted

EMEA & APAC Technical Recruitment

IT Field Technician
Working onsite with our client, Facebook (Hamburg, Germany)

Milestone is looking for passionate and motivated professionals who go above and beyond to solve the world’s biggest problems through innovation and technology. Our vision is to revolutionize the way technology is deployed and supported worldwide.

• Delivering the best user support experience; from resolving complex issues on user’s laptops to troubleshooting internal tools and collaboration services.
• Must combine deep understanding of desktop computing, smartphones, Email, and client-side networking with firsthand experience working with users who expect great support how and when they need it.
• Advanced support of personal computing systems either remotely or face-to-face at one of our Service Desk
• User-facing support of mobile devices.
• Support messaging & calendaring services and content collaboration.
• Working knowledge of video collaboration.
• Responsible for user support from cradle to grave – whether the support is delivered by you or through another team.
• Troubleshooting of client-side network connectivity issues including digital authentication, remote access, secure Wi-Fi and wired connectivity to the internal network.
• Apply critical thinking to complex user requests and ensure you are providing as much context and information as possible to deliver the best solutions as quickly as possible.
• Manage your workload and ensure tasks are completed right the first time.
• Always look for problem trends and recommend ways to improve support across the team.
• Support user requests and perform break/fix or remote installations as needed.
• Assist remote users with access problems ranging from password resets to network access failures.

• Comprehensive understanding of Mac OS X from command line troubleshooting to resolving individual application failures.
• Working knowledge of Windows is highly desirable – ranging from resolving registry conflicts to troubleshooting system crashes and performance issues
• Proven experience resolving secure network access problems involving but not limited to digital certificate authentication and client remote access services – either using Juniper Networks or Cisco solutions.
• Complete understanding of Microsoft Outlook™ client (Windows & Mac) and Outlook Web Access with experience resolving complex problems and assisting users with advanced functionality.
• Applied experience with Microsoft Exchange™ including a firm understanding of Groups and permissions is key.
• Working knowledge of Active Directory and basic AD administration is desirable

Kind regards
Penny Hansell
EMEA & APAC Technical Recruitment Consultant
Milestone Technologies Inc.
+353 (0)86 130 5024

To apply for this job email your details to